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Privacy & Policy

We protect your data

We appreciate your interest in Back To Empathy and want you to feel secure about the protection of your personal data. With this Privacy Policy, we comply with the data protection provisions in force in Switzerland and inform you about the methods of collection, processing, and storage of data, specifying their purposes. Additionally, we inform you about the use of cookies, the use of mailings (e-mail newsletters), highlight our links to third parties, and illustrate your rights.

Data Controller

Back To Empathy, Via Ruggì 3, 6963 Pregassona - Email address of the data controller: info@backtoempathy.com

Personal Data

To use our website, it is not necessary to provide personal data. The data subject is the natural person whose personal data is processed. Your browser transmits certain usage data to us, which are saved in log files. These include the following data in particular: date and time of accessing the site, name of the visited site, IP address of your computer or mobile device, address of the site from which you accessed, amount of data transmitted, name, and version of the browser used. This data is necessary to ensure the functionality and security of the system. It is analyzed solely for statistical purposes and without reference to individuals. This allows us to constantly optimize our website. However, in some cases, certain data (name, surname, address, phone number, email, etc.) may be provided by the user to access a product or service offered by Back To Empathy or by opening your user account. This applies, for example, to sending informational material, registering for an event or responding to specific questions and requests. Additionally, we only store and process data that you provide to us voluntarily or automatically.

Processing of Personal Data

Data Processing of personal data refers to any operation performed with such data.

Purposes of Processing
  1. Navigation on this website Activities strictly necessary for the operation of the site and the provision of the navigation service on the platform. The computer systems responsible for the operation of this site acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This category of data includes IP addresses or domain names of computers and terminals used by users, URI/URL (Uniform Resource Identifier/Locator) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.), and other parameters relating to the user's operating system and computer environment. • Justification: Predominant interest of the controller. Legitimate interest of the controller • Storage period: browsing on this website, browsing session.

  2. Communication As per your request sent by filling out our contact form in order to provide feedback on any information requests you want to submit to our coaches, trainers, consultants. The collected data will be name, surname, email, telephone and company (optional company). The request sent will be forwarded to our operator who will put you in touch with our consultants. • Justification: execution of pre-contractual and contractual measures. • Storage period: data collected for processing user-sent requests will be stored for a period of time not exceeding 10 years or until consent is revoked.

  3. Direct Marketing - Newsletter, market research, or other sample surveys and direct sales to receive - via automated means such as email or SMS or other means, as well as through operator phone calls and postal mail - informational material, for satisfaction assessment, promotional, commercial, and advertising material or related to events, initiatives, courses promoted by the Controller. • Justification: consent of the data subject. • Storage period: until consent is revoked. The Controller adopts appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of personal data. The processing is carried out using computer and/or telematic tools, with organizational methods and logics strictly related to the specified purposes. In some cases, other subjects involved in the organization such as administrative, commercial, marketing, legal personnel, system administrators, or external subjects such as third-party technical service providers, postal couriers, hosting providers, IT companies are granted access to the data, if necessary, also appointed as Data Processors by the Controller. The updated list of Data Processors can always be requested from the Controller. In such cases, the transmitted data is limited to what is strictly necessary. Your data is never sold to third parties or marketed in any other way. However, it is always possible to ask the Controller to clarify the actual legal basis for each processing, in particular, to specify whether the processing is based on the law, provided for by a contract, or necessary to conclude a contract.

Location of Processing

The data is processed at the Controller's operating offices and in any other place where the parties involved in the processing are located. The data may be transferred to a country other than the one in which the User is located. The User has the right to obtain information about the legal basis for the transfer of data outside the European Union or to an international organization under public international law, as well as regarding the security measures adopted by the Controller to protect the data.

Data Storage

The data is processed at the Controller's operating offices and in any other place where the parties involved in the processing are located. The data may be transferred to a country other than the one in which the User is located. The User has the right to obtain information about the legal basis for the transfer of data outside the European Union or to an international organization under public international law, as well as regarding the security measures adopted by the Controller to protect the data.

Cookies

Cookies are small text files sent by a web server to your browser and transferred to your terminal. When you visit our website, we may store information in the form of cookies on your terminal. No personal user data is saved in this regard, only the Internet protocol (IP) address. Thanks to this information, on your next visit to our website, we can automatically recognize you and make navigation easier. You can decide whether to accept cookies through your browser settings. If you do not accept any cookies, the functionality of our offers may be limited.

Third Parties

In order to carry out the services offered on the website, Back To Empathy may transmit your data for restricted use also to service companies we have commissioned (e.g., hosting provider). We do not transmit data to third parties otherwise. Exceptions include data transmissions required by law (e.g., authorities or courts). The transmission takes place in countries with an adequate level of protection. If there is no adequate level of protection in a third country, we have concluded with the respective contractual partner an agreement with the so-called standard contractual clauses of the European Commission in order to ensure an appropriate level of protection.

Google Analytics

For navigation on our website, we use 'Google Analytics', a service provided by Google LLC based in the USA. Google Analytics is certified [1] Swiss-U.S. and under the EU-U.S. Privacy Shield: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active Google Analytics allows us to evaluate how users use our website. Thanks to the use of performance cookies, we can monitor user activity and create reports. We use Google Analytics only with the IP anonymization function activated. This means that Google shortens the user's IP address. User personal data is deleted or anonymized after 26 months. You can accept (or disable

Link

This information is valid only for the contents present on our server and does not contain links from other sources (hypertext links) offered within our web pages.

Management of information and revocation

You can request information about your data stored with us at almost any time. You can also withdraw your consent to all collection and storage of your personal memories at this time.

Your rights and contact details

You can get information about your personal data, you can save or delete it and limit its portability. This can be revoked from the consent previously expressed in the qualitative moment and object to the processing of your personal data. You can access your data and receive a copy of the data processed. Check and update other limitations of the processing so that the owner will not retain the data for any other purpose other than their conservation. If data are used for direct marketing purposes, you can ask to revoke your consent without having to give any motivation. For questions about data protection or to exercise your rights, the user can address a request to the data protection consultant at Back To Empathy at the following address: Via Ruggì 3, 6963 Pregassona, info@backtoempathy.com The request will be processed as soon as possible, in any case within one month. The ability to adapt when the information is present.

Generally

We do not sell the personal data we process. The Data Controller reserves the right to revise, update, add or remove any part of this privacy policy at its discretion at any time. In case of changes, the update date will be indicated.

Date of last update: 07 January, 2024

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